Refund and Returns Policy

At GAME INK, please contact us before sending any item back. Email [email protected] or WhatsApp +94 76 156 1545 with your order number, product name, date received, and photos or video if the item is damaged or faulty. We will confirm the return method and address. Please do not send a parcel to an address that has not been confirmed for your case.

Damaged, incorrect or faulty items

Inspect your delivery when it arrives and tell us as soon as reasonably possible if an item is damaged, incorrect or faulty. Keep the packaging and proof of purchase. We will assess the issue and arrange a remedy in line with applicable Sri Lankan consumer law. Depending on the case, this may be a repair, replacement or refund. We will explain the return shipping arrangement for an approved faulty or incorrect item.

Change of mind

For a change of mind, contact us within 7 days of delivery. A physical item must be unused, in its original condition and packaging, with all accessories and proof of purchase. A sealed game disc, software product or collectible must remain sealed. We will confirm eligibility before you send it. Opened software or game discs, activated codes, digital content and items damaged after delivery are not accepted for a change-of-mind return. This section does not limit your rights for faulty or misdescribed goods.

Returns and refunds

After receiving an approved return, we inspect it and tell you the outcome. Eligible refunds are made to the original payment method where possible, or another agreed method for a bank transfer. We aim to initiate an approved refund within 7 business days after inspection; the bank may take additional time to show it. For a change-of-mind return, delivery and return shipping charges are generally the customer’s responsibility unless we agree otherwise. If the item is faulty, incorrect or misdescribed, we will assess shipping costs as part of the remedy required by law.

Premium membership and deals

A GAME INK Premium membership is charged for one month at a time when purchased. It does not renew automatically. If you want to stop after the current paid month, do not make the next month’s payment. Contact us promptly if the membership was charged in error or did not activate. Rights relating to a faulty product purchased at a deal price are the same as for other products; a discount alone does not remove those rights.

Contact

Email [email protected] or WhatsApp +94 76 156 1545. Please include the order number so we can help you quickly.

Last updated: 2 October 2026.